Returns & Exchanges | |
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RETURNS & EXCHANGES | |
- Soleil accepts returns or exchanges of unworn, unwashed, unaltered, or defective items purchased by phone or online for full refund within 30 days of original purchase. - Merchandise must be in original packaging. - You must receive and RA number before shipping your return back. - Returns will be processed after the warehouse has inspected items and declares the items are in their original condition. Please allow 7 business days from when it is delivered to us for your return/exchange to be processed. - Refunds will be made in the form of the original payment. - Sale items that have been discounted 40% or more are FINAL SALE and cannot be returned or exchanged. - Shipping and Handling fees on the original order are non-refundable. |
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4 STEPS TO EASY RETURNS/EXCHANGES | |
1) All returns must be accompanied with an RA number. To process your return and receive an RA number, e-mail CustomerService@SoleilBeach.com or call 1844-384-5588. 2) Complete the RETURN/EXCHANGE FORM (RA # must be indicated). 3) Pack the items you are returning, along with the Return/Exchange form. 4) Ship your package using a traceable and insurable method to: Soleil Returns, 98 4th Street, Suite 101, Brooklyn, NY 11231. If you have any questions regarding your return/exchange, please contact Customer Service. |